The customer is not always right…

The customer doesn’t always know best Before carrying out work at Alcro, we usually make an assessment of the situation or problem so that we can advise customers on their best course of action. This is essential, as if we took the customer’s assessment of the problem, we could end up ‘fixing’ a problem that didn’t exist or even worse, creating another problem. For example: Recently we were called to a property to quote for installing new radiators throughout the house. Our customer was unhappy as the existing radiators weren’t giving out enough heat. As they were quite old, the Read More

Is Confusion over LED Lamps costing you money?

For quite some time now I have been having discussions with clients about the benefits of LED lighting, the conversations usually have themes like “LEDs are for toys. You don’t get enough light from them” or “how can you justify telling me to pay £20 for a lamp (bulb) when I can buy a pack of 5 from my local DIY chain for a tenner?” I hope that the information in this short article will clear up some of the confusion / myths about LED lighting. Don’t get me wrong, in some cases LEDs may not be the right answer Read More