The customer is not always right…

The customer doesn’t always know best Before carrying out work at Alcro, we usually make an assessment of the situation or problem so that we can advise customers on their best course of action. This is essential, as if we took the customer’s assessment of the problem, we could end up ‘fixing’ a problem that didn’t exist or even worse, creating another problem. For example: Recently we were called to a property to quote for installing new radiators throughout the house. Our customer was unhappy as the existing radiators weren’t giving out enough heat. As they were quite old, the Read More

How to be Gas Safe in your home

What is ‘Gas Safe’? If you are having any gas work carried out in home you must use a Gas Safe registered engineer. But what is Gas Safe and how do you know if your engineer is registered? Well, the Gas Safe Register is the official list of gas engineers who are registered to work safely and legally on gas boilers, cookers, fires and all other gas appliances. To work on gas appliances, gas engineers must register with Gas Safe. It is a a legal requirement and it is a criminal offense for a non-registered person to carryout work or Read More