The customer is not always right…

The customer doesn’t always know best Before carrying out work at Alcro, we usually make an assessment of the situation or problem so that we can advise customers on their best course of action. This is essential, as if we took the customer’s assessment of the problem, we could end up ‘fixing’ a problem that didn’t exist or even worse, creating another problem. For example: Recently we were called to a property to quote for installing new radiators throughout the house. Our customer was unhappy as the existing radiators weren’t giving out enough heat. As they were quite old, the Read More

What to do in a gas emergency

You open your front door and smell gas – what do you do? In case of a gas emergency, there are several steps to follow: Emergency procedures Firstly, ventilate – leave doors and windows open and get fresh air. Don’t switch any lights on or off and extinguish any naked flames. If the source of the gas is obvious, for example a gas hob left on unlit, then switch it off. Do not turn the gas supply on again until it has been checked by a Gas Safe registered engineer. Call National Grid Emergencies (formerly Transco Gas) – 0800 111 Read More

Worried about carbon-monoxide?

In 2015 UK regulations changed for rental properties and now require that carbon-monoxide detectors are fitted where there is a . You may be worried carbon-monoxide (CO) poisioning and you would be right to be concerned. It is estimated that 50 people in the UK a year die from CO poisoning and over 1,100 are admitted to hospital. But what is it? Carbon-monoxide is an odourless, tasteless, invisible gas which can be deadly to people and animals. It can be produced by gas appliances which have been incorrectly fitted or have become faulty through wear and tear and/or lack of Read More

How to be Gas Safe in your home

What is ‘Gas Safe’? If you are having any gas work carried out in home you must use a Gas Safe registered engineer. But what is Gas Safe and how do you know if your engineer is registered? Well, the Gas Safe Register is the official list of gas engineers who are registered to work safely and legally on gas boilers, cookers, fires and all other gas appliances. To work on gas appliances, gas engineers must register with Gas Safe. It is a a legal requirement and it is a criminal offense for a non-registered person to carryout work or Read More